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Providing its commitment to delivering total customer satisfaction, TCM owns spare parts centers in
Japan, Belgium, USA, Thailand and China. From these outlets TCM closely linked service network comprising
more than 100 locations of TCM appointed distributors throughout the world and highly knowledgeable
personnel at these offices monitor the operations of TCM products and conduct regular inspections to
prevent the occurrence of product-related problems.
Moreover, TCM's quality assurance personeel are in continual contact with both products designers and users
to gather a broad base of information, which is then utilized in the development of new systems and equipment.
Such communication efforts serve to further strengthen the bonds of trust TCM has developed with customers over
the years. Furthermore, on-line links among TCM's parts center and its specialty sales offices in Japan and overseas
facilitate the flow of information crucial to swift product maintenance and repair. TCM has set up this multi-tiered
system under the supervision of TCM Customer Support Division, located at its Shiga plant to ensure that customers
always recieve the highest possible level of service.
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